Setup guides, answers, and troubleshooting for collecting video testimonials from your Shopify customers after delivery.
Follow the in-app setup guide to go from install to live in a few minutes. Here’s the path most merchants take.
Set your sender name, subject line, message, logo, and thank-you note so the testimonial request sounds like your brand.
Turn on Email on Delivery and set a delay in days, so requests land once the customer has actually received their order.
Write the prompt your customer answers on camera. Keep it open-ended to get more natural, usable responses.
Attach a discount code to thank customers for recording a testimonial. Skip this if you’d rather not offer an incentive.
Use the preview to experience exactly what your customer sees. When it looks right, enable live sends with confidence.
Control when testimonial request emails are sent and customize the message your customers receive, so every request feels on-brand.
Toggle Email on Delivery to start or pause automatic requests. Leave it off while you finish setup, then switch it on to go live.
Choose how many days to wait after an order is delivered before the email sends, giving customers time to use the product first.
Set the sender name and email so requests appear to come from your store. Use an inbox you monitor in case customers reply.
Write a clear, friendly subject that earns the open. A short, personal line tends to perform better than a salesy one.
Edit the message, add your logo, and keep the ask brief. One clear request to record performs best.
Customize what customers see after submitting their video, so the experience ends on a warm, branded note.
Personalize with template variables. Use {{customer_name}}, {{testimonial_link}}, and {{email_from}} in your subject or body — they’re filled in automatically when the email sends. Always include {{testimonial_link}} so customers have a way to record.
Optionally offer a discount to thank customers for recording a testimonial. A small incentive can lift response rates — but it’s entirely up to you.
Enable the reward in your discount settings and select the discount code customers receive after submitting a testimonial.
Don’t want to offer an incentive? Simply leave the reward disabled — testimonials still work exactly the same way.
Confirm the selected code is active and configured correctly, so customers can actually redeem the reward they’re promised.
The code is delivered as a thank-you after submission — so confirm it appears at the right step once a testimonial is completed.
Walk through the experience yourself to make sure the reward shows up correctly before enabling live sends.
Reward not appearing? Double-check that it’s enabled with a valid code — and remember it only shows after a customer finishes recording their testimonial.
Customize the question customers answer on camera. The right prompt is the single biggest lever for getting natural, usable testimonials.
Update your interview question anytime in the question settings. Changes apply to new requests going forward.
Prompts like “What problem did this solve for you?” invite richer answers than yes/no questions.
A single, easy-to-answer question lowers the pressure of recording and improves completion rates.
Phrase your question to surface the outcomes you want highlighted — results, ease of use, or a favorite feature.
Want more than one question? The current plan supports a single interview question. Some advanced question functionality may require an upgrade.
Review and manage every submission in one place, then curate your strongest videos for use across your store and marketing.
All submissions land in a table inside the app, so you can see everything you’ve collected at a glance.
Check who submitted each testimonial and when, so you can keep track of recent responses and follow up if needed.
Play back each video right in the app to judge quality and pick the ones worth featuring.
Tidy your list by archiving testimonials you don’t want active, keeping your view focused on the best.
Curate a shortlist of your strongest videos to reuse in future content, product pages, and campaigns.
Tip: Review submissions regularly so you can act on great testimonials while they’re fresh — and archive the rest to keep your list clean.
Small choices in setup make a big difference in how many customers respond — and how usable their videos are.
Use {{customer_name}} and a friendly tone. A brief ask gets more responses than a long one.
Prompts like “What problem did this solve for you?” produce richer answers than yes/no questions.
A modest discount can lift response rates. Keep it straightforward so it’s easy to honor.
Walk the full flow yourself first. It’s the easiest way to catch wording or timing issues.
Give customers a few days after delivery to use the product before asking — the feedback will be more genuine.
Check the table often, archive what you don’t need, and curate a shortlist of your strongest videos.
Short answers to the questions merchants ask most. Use the search above to jump straight to a topic.
ClipCred helps you collect authentic video testimonials from your Shopify customers after their order is delivered. It automatically emails customers a request, gives them a simple link to record a short video answering your question, and collects everything in one place so you can review, manage, and reuse the best ones.
Open the setup guide inside the app and work through it top to bottom: customize your request email, choose when it sends after delivery, add your interview question, optionally add a reward, and preview the experience. Once everything looks right, enable live sends.
The whole setup usually takes just a few minutes.
When Email on Delivery is enabled, ClipCred sends the request after an order is marked delivered. You also set a delivery delay in days, so the email arrives a set number of days after delivery rather than immediately — giving customers time to actually use the product first.
Yes. You can edit the sender name and email, subject line, email body, logo, and the thank-you message customers see after recording. This lets the entire request feel like a natural part of your brand’s post-purchase experience.
You can personalize the email with these variables, which are replaced automatically when the message is sent:
{{customer_name}} — the customer’s name{{testimonial_link}} — the unique link to record their video{{email_from}} — your configured sender emailAlways include {{testimonial_link}} so customers have a way to record.
Yes. You can set the sender name and sender email so requests appear to come from your store rather than a generic address. Use an inbox you monitor, since customers occasionally reply with questions.
Yes — it’s optional. You can attach a discount code as a thank-you for recording a testimonial. A small reward often increases response rates, but you can leave it off if you’d prefer not to offer an incentive.
When the reward is enabled, customers receive a discount code after submitting their testimonial as a thank-you for their time. Set this up in the discount/reward settings before going live so the code is ready to be delivered.
Yes. You can write the question your customer answers on camera in the interview question settings. Choose a prompt that invites a specific, genuine response — for example, asking what problem the product solved for them.
Adding multiple interview questions is part of a higher plan. On the current plan you can configure one question, which keeps the recording quick for customers and tends to produce the highest completion rates.
If you need more questions, upgrading unlocks the ability to add them.
Use the preview option in the app to see exactly what your customer receives and the screen where they record their video. Previewing before you enable live sends is the best way to catch wording, branding, or question issues early.
All submissions appear in a table inside the app, where you can review each video, see who submitted it, and manage them in one place. Check in regularly so you can act on new testimonials while they’re fresh.
You can preview each testimonial, archive ones you don’t want to keep active, and manage your collection from the table view. This makes it easy to curate a shortlist of your strongest videos for use across your store and marketing.
The most common reasons are that Email on Delivery is turned off, your delivery delay hasn’t elapsed yet, or orders haven’t been marked delivered. Confirm the setting is enabled, check the delay length, and make sure recent orders show a delivered status.
Check that the reward is enabled in the discount/reward settings and that a valid discount code is configured. The code is delivered as a thank-you after a customer submits a testimonial — so it won’t appear until a submission is completed.
Quick checks for the situations merchants run into most.
Requests rely on delivered orders plus your timing settings.
Try this: Confirm Email on Delivery is on, check your delivery delay hasn’t passed the order date, and verify recent orders are marked delivered in Shopify.
Submissions only show once customers complete a recording.
Try this: Make sure requests are actually sending, then allow time for customers to respond. Use the preview to confirm the recording flow works end to end.
The code is sent as a thank-you, after submission.
Try this: Enable the reward in discount settings and confirm a valid code is configured. Remember it only appears once a customer finishes their testimonial.
The current plan supports a single interview question.
Try this: Refine your one question to be as effective as possible, or upgrade your plan to unlock multiple questions.
You don’t need to risk a real customer email to check things.
Try this: Use the preview to walk through the exact customer experience — email, recording screen, and thank-you — before enabling live sends.
Some features are unlocked on higher plans.
Try this: If a setting looks locked, check whether it requires an upgrade. Otherwise, reach out to support and we’ll help you sort it out.
Can’t find what you’re looking for? Our support team is happy to help you get the most out of ClipCred.